Eye Care Blogs

Dark Circle

Sensitive under eye skin?

August 28, 2023 6 min read

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DOMESTIC SHIPPING (WITHIN THE UNITED KINGDOM)

Shipping Cost:

Order Amount	Shipping Cost
Up to £99.99	£2.99
£100 and above	FREE

🚚 Free shipping is available on all UK orders above £100.

Shipping Method:

Deliveries within the UK are shipped via Royal Mail Tracked 48 service.

Delivery Time:

Your order will typically be delivered within 48 hours from the time of despatch to mainland UK. You will receive a notification when your order has been despatched.

Delivery Delays:

Unforeseen circumstances may cause delays in the delivery of your order. Should you not receive your order within 48 hours of despatch, we request that you wait 5 business days from the despatch notification before contacting us. Delayed orders will be typically delivered within this timeframe.

In case of a delay beyond 5 business days from the date of despatch, please contact us with your order information, and we will investigate the matter for you.

INTERNATIONAL SHIPPING (OUTSIDE OF THE UNITED KINGDOM)

Shipping Cost:

Order Amount	Shipping Cost
Any amount	£14.99

Shipping Method:

International deliveries are shipped via DPD courier service.

Delivery Time:

Your order will typically be delivered within 7–10 business days from the time of despatch. You will receive a notification when your order has been despatched.

Delivery Delays:

Unforeseen circumstances may cause delays in the delivery of your order. Should you not receive your order within 7–10 business days of despatch, we request that you wait 15 business days from the despatch notification before contacting us. Delayed orders will be typically delivered within this timeframe.

In case of a delay beyond 15 business days from the date of despatch, please contact us with your order information, and we will investigate the matter for you.

IMPORTANT DISCLAIMER FOR INTERNATIONAL DELIVERIES

Duties and Taxes:

Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling costs. These charges are the buyer’s responsibility, as we are only charging the transportation fee for your order. You may check with your country’s customs office to determine if there will be additional costs.

Regulations and Restrictions:

The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of the United Kingdom) the buyer is responsible for abiding by their country’s laws, regulations, and restrictions. If a product is seized and destroyed by customs, we will NOT be responsible for the losses, product, or shipping refunds.

Please be advised, that international shipments may be inspected or held by customs in YOUR country for any reason. This is a matter that is completely out of our control, and there is NOTHING we can do for you. We cannot contact customs officials in YOUR country to request that a package be released or to request any information. Any international orders we accept are at the risk of the buyer in the event of any type of customs issues that may arise, including but not limited to duties imposed, confiscation, holds, non-delivery, and return. In the event a customs issue arises, please DO NOT ask us to fix it. No amount of complaining to us can change the fact that THERE IS NOTHING WE CAN DO. You personally will have to take it up with your country's customs' officials. In the event of any type of customs issue, we will NOT offer a refund of any type. As stated before, all international shipments are at the buyer's risk. Finally, depending on the circumstances of the order, we may be required to ship to your billing address. Depending on the size of the order, we may or may not contact you about this change. If these conditions are not acceptable to you, please DO NOT place an order. These conditions may sound harsh, but it is to protect us from being blamed for events beyond of our control and fraud.