Skin Irritation and Allergies Policy

Everyone's skin is different, and skin can react to different products, and we cannot predict allergic reactions or skin irritation.

If you have sensitive skin and want to see if the product is suitable for you, we recommend you perform a home allergy test.

Apply the product to a test spot (generally side of neck or inner forearm) twice daily for 7-10 days. Leave the product on your skin for as long as you would normally.

If after 7-10 days, you don’t have a skin reaction, such as red itchy swollen skin, go ahead and use the product.

If you feel you have an allergy to the product, we would advise you stop using the product under the eyes.

Having a reaction to a skin product does not make it faulty and mean you are legally entitled to a refund.

Skin redness is a common side effect of using the LED and hydrocolloid and clears after 1-2 hours. Some individuals can take longer for the redness to disappear (overnight).

However, if there is redness, itching or swelling then they need to stop using the product.

Please contact customerservice@drsabrina.com, for advise and submit pictures of you

Customer service can offer personalized solutions, which might include refunds, exchanges, or store credit.

To be eligible for a refund the customer would need to provide documentation of the allergic reaction, such as a doctor's note or photos of the reaction.